Accessibility Policy
(Aligned with the Accessibility for Ontarians with Disabilities Act, 2005)
1. Purpose
The Food Bank of York Region is committed to ensuring equal access and participation for people with disabilities. We are dedicated to meeting the accessibility needs of our community in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code.
2. Our Commitment
We will:
- Provide goods, services, and facilities in a manner that respects the dignity and independence of people with disabilities.
- Offer equal opportunities for people with disabilities to access and benefit from our programs and services.
- Identify, remove, and prevent barriers to accessibility.
- Meet or exceed all applicable accessibility requirements under the AODA.
3. Communication
We will communicate with people with disabilities in ways that consider their needs. Upon request, we will provide information in accessible formats or with communication supports, at no additional cost.
4. Assistive Devices, Service Animals & Support Persons
- Individuals may use their own assistive devices when accessing our services.
- Service animals are welcome in all public areas of our facilities.
- Support persons are welcome and will not be charged additional fees for admission where applicable.
5. Notice of Temporary Disruption
In the event of a planned or unexpected disruption to facilities or services used by people with disabilities, The Food Bank of York Region will provide public notice.
This notice will include:
- The reason for the disruption
- The expected duration
- Alternative facilities or services available
6. Training
We will provide training to all employees, volunteers, and contractors on:
- The requirements of the AODA and the Ontario Human Rights Code as they relate to people with disabilities.
- How to interact and communicate with people with various disabilities.
- How to use any equipment or devices available on-site that may assist in providing services to people with disabilities.
7. Feedback Process
We welcome feedback on the accessibility of our services. Feedback can be provided:
- In person
- By phone
- By email
- In writing
- In other accessible formats upon request
All feedback will be reviewed, and we will respond in a timely manner.
8. Review & Updates
This policy will be reviewed and updated regularly to ensure compliance with the AODA and to reflect best practices in accessibility.
